MyOchsner | Matthew Curtin – Design Leader & Strategist

Client

Ochsner Health

My Role

Lead Designer, Strategist

Year

2023

MyOchsner app homepage on a mobile device

Healthcare on the go

Ochsner Health is the leading nonprofit healthcare provider in the Gulf South, delivering expert care at its 46 hospitals and more than 370 health and urgent care centers. For 13 consecutive years, U.S. News & World Report has recognized Ochsner as the No. 1 hospital in Louisiana.

Phase2 partnered with Ochsner Health to enhance their mobile strategy, resulting in the creation of the MyOchsner app. This app improves the consumer experience, increases engagement, and unifies Ochsner’s digital ecosystem into a single, mobile platform. MyOchsner builds on Ochsner’s success with their EHR-branded app while introducing a fresh, user-centric interface.

Immediate positive impact & success

#10

In the Medical Category for all U.S. Health apps (Apple App Store)

920

Downloads per day

154

Active sessions

The new app makes it easier for users to schedule appointments, manage billing, and access virtual visits. By customizing a white-label EHR app, we helped Ochsner create a personalized, branded mobile experience now available in major app stores. The app’s aggregated average rating (Google Play and Apple App Store) increased 12.23% in a single month from 4.17 to 4.68 with the average number of ratings increasing by 729.17% over the same period.

Our team continues to work with Ochsner, developing new measurement models and strategic roadmaps for future app features and improvements. This ongoing collaboration ensures that the app evolves to meet the needs of its users while expanding Ochsner’s direct-to-consumer mobile presence and engagement strategy.

View Mobile Prototype

Matthew Curtin

Making improvements to the patient experience while on the move

Healthcare on the go

Immediate positive impact & success

#10

920

154